Contents » Troubleshooting » Error messages

# Error messages

## Insert SIM

There is no SIM card in your phone or you may have inserted it incorrectly.

See To insert the SIM card.

The SIM card connectors need cleaning. If the card is damaged, contact your network operator.

## Insert correct SIM card

Your phone is set to work only with certain SIM cards. Check if you are using the correct operator SIM card.

## Incorrect PIN/Incorrect PIN2

You have entered your PIN or PIN2 incorrectly.

Enter the correct PIN or PIN2 and select OK.

## PIN blocked/PIN2 blocked

You have entered your PIN or PIN2 code incorrectly three times in a row.

To unblock, see SIM protection.

## Codes do not match

Codes that you have entered do not match. When you want to change a security code, for example your PIN, you have to confirm the new code. See SIM protection.

## No netw. coverage

- Your phone is in flight mode. See Flight mode.
- Your phone is not receiving any network signal, or the received signal is too weak. Contact your network operator and make sure that the network has coverage where you are.
- The SIM card is not working properly. Insert your SIM card in another phone. If this works, it is probably your phone that is causing the problem. Please contact the nearest Sony Ericsson service location.

## PUK blocked. Contact operator.

You have entered your personal unblocking key code (PUK) incorrectly 10 times in a row.