Contents » Troubleshooting » Common questions

# Common questions

## Where can I find the regulatory information such as my IMEI number if I cannot turn on my phone?

## I have problems with memory capacity or the phone is working slowly

Restart your phone every day to free memory or do a Master reset.

## Master reset

If you select Reset settings, the changes that you have made to settings will be deleted.

If you select Reset all, your settings and content, such as contacts, messages, pictures, sounds and downloaded games, will be deleted. You may also lose content that was in the phone at purchase.

### To reset the phone

1. Select Menu > Settings > General > Master reset.
2. Select an option.
3. Follow the instructions that appear.

## I cannot charge the phone or battery capacity is low

The charger is not properly connected or the battery connection is poor. Remove the battery and clean the connectors.

The battery is worn out and needs to be replaced. See Charging the battery.

## No battery icon appears when I start charging the phone

It may take a few minutes before the battery icon appears on the screen.

## I cannot use Internet-based services

Your subscription does not include data capability. Settings are missing or incorrect.

You can download settings from www.sonyericsson.com/support.

## I cannot send messages from my phone

To send messages, you need to set a service centre number. The number is supplied by your service provider and is usually saved on the SIM card. If the number of your service centre is not saved on your SIM card, you must enter the number yourself.

To send most picture messages, you must set an MMS (Multimedia Messaging Service) profile and the address of your message server. If no MMS profile or message server exists, you can receive all the settings automatically from your network operator by going to www.sonyericsson.com/support.

### To enter a service centre number

1. Select Menu > Settings > Connectivity > Message settings > Text message and scroll to Service centre. The number is shown if it is saved on the SIM card.
2. If there is no number shown, select Edit.
3. Scroll to New service centre and select Add.
4. Enter the number, including the international “+” sign and country code.
5. Select Save.

### To select an MMS profile

1. Select Menu > Settings > Connectivity > Message settings > Multim. message.
2. Select an existing profile or create a new one.

### To set the message server address

1. Select Menu > Settings > Connectivity > Message settings > Multim. message.
2. Scroll to a profile and select Options > Edit.
3. Scroll to Message server and select Edit.
4. Enter the address and select OK > Save.

## The phone does not ring or rings too softly

Make sure that Silent mode has not been set to On. See To turn off the ringtone.

Check the ringtone volume. See To set the ringtone volume.

Check the profile. See To select a profile.

Check the divert call options. See To divert calls .

## The phone cannot be detected by other devices using Bluetooth wireless technology

You have not turned the Bluetooth function on. Make sure that the visibility is set to Show phone. See To turn on the Bluetooth™ function.

## I cannot synchronise or transfer content between my phone and the computer, when using a USB cable.

The software or the USB drivers have not been properly installed. Go to www.sonyericsson.com/support to read detailed installation instructions and troubleshooting sections.

## How do I use my new Sony Ericsson mobile phone to upload photos to photo.blog.sina.com?

First, make sure that you have registered for an account on photo.blog.sina.com. Then you have to link up your mobile phone number with photo.blog.sina.com to be able to use this function. Follow these steps to link up:

1. On your computer, register and log in at photo.blog.sina.com, and then click on the Upload Photos button. Click on the Link up your mobile phone for free link in the upload page.
2. Enter your mobile phone number in the upload page, and then click the Save button. Now your mobile phone number is linked up with photo.blog.sina.com!
3. Use your mobile phone to edit a multimedia message and send it to 1066888817102. This picture will appear in your default album on photo.blog.sina.com. The title and text of the multimedia message will become the title and description of the photo on photo.blog.sina.com. (Sina.com does not charge anything for you to send photos from your cell phone to photo.blog.sina.com, but local telecom operators will charge transmission fees according to their own policies.)

Follow these steps when you want to cancel the link or if you need to change the number of the linked-up mobile phone:

1. Log in to photo.blog.sina.com and click on the Upload Photos button. Click on the Cancel link to mobile phone link in the upload page.

2. Click the OK button, and the link between your mobile phone number and photo.blog.sina.com will be canceled.

## SMS/MMS Blogging Services Activation Instructions for blog.163.com

Please first log in to the 163.com SMS/MMS blogging services page to start the activation process:

1. Register/log in at 163.com, then go to the SMS blogging services page (http://blog.163.com/services/emsblog.html?fromservices), and click Free Activation of SMS Blogging.
2. Enter your account number, password, and mobile phone number, and then click Next.
3. After clicking Get Activation Code For Free, you will receive a six-digit activation code via SMS; enter this code in the box provided and click Next.
4. When you see the Phone Activation Complete page, then your cell phone has been successfully activated for SMS/MMS blogging services, and you can start blogging right away.

About the fees:

1. There is no monthly service charge for SMS/MMS blogging; 163.com does not charge any fees.

2. Telecom charges are the same as those for SMS/MMS messages sent to other phones, and are determined by your telecom provider (China Mobile or China Unicom).

There is no charge for undelivered messages; incoming messages are free.