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# Thread: Setool2 Card Update, Information, TroubleShooting [ READ FIRST POST ]

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1. 06-09-2011, 08:48 AM #1
   the_laser
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   ## Setool2 Card Update, Information, TroubleShooting [ READ FIRST POST ]

   > QUESTIONS AND ANSWERS
   > q:
   > What is card update? which card need to be updated?
   > a:
   > SmartCard update required to use 1.107 and following setool2 versions.
   > All SEtool cards with serial numbers till 177500 must be updated.
   > q:
   > how to update setool2 card ? what do i need ?
   > a:
   > to update setool2 card, you need valid setool2 account, normal internet connection ( NOT proxy ), open TCP ports 443,1934
   > put updater ( updater[1].zip ) in setool2 directory, it will auto read settings from setool2.ini.
   > Or extract it to any desired directory and fill username,password,server manually.
   > server address is:
   > Code:

   >     srv01.dontexist.com

   > Always get updater from this thread or from setool2 homepage !!!
   > current updater version is 0.95 !!!
   > any lower versions will NOT work !!!
   > on "operations" tab select with mouse click reader with setool2 card.
   > ( remove all smartcards from pc except setool2 one in order to avoid misunderstanding )
   > you will get "Ready to work" text.
   > press "update card" button only after you get that.
   > you need 10 credits for initial card update.
   > Credits will be discounted AUTOMATICALLY WITHOUT CONFIRMATION.
   > if your card eligible for update, you will see following text:
   > Code:

   >     setool2 SmartCard updater [x.xx]

   >     server read: "srv01.dontexist.com"
   >     username read: "update_test"

   >     Please click on reader with setool2 SmartCard.
   >     Ready to work
   >     SmartCard update started.....
   >     CARD SERIAL: xXxXxXxX
   >     Checking with server...
   >     setool2 card not activated, credits will be used......
   >     Uploading............................................................................
   >     Update completed

   > you will get usual "no credits" message in case if you do not have needed credits amount.
   > in time after time, we will update setool2 smartcard, corresponding notice will be posted in news.
   > for normal update you do not need any credits, but valid setool2 account required.
   > if your card eligible for normal update, you will see following text:
   > Code:

   >     setool2 SmartCard updater [x.xx]

   >     server read: "srv01.dontexist.com"
   >     username read: "update_test"

   >     Please click on reader with setool2 SmartCard.
   >     Ready to work
   >     SmartCard update started...
   >     CARD SERIAL: xXxXxXxX
   >     Checking with server.........
   >     Uploading............................................................................
   >     Update completed

   > if card already updated, you will get following text:
   > Code:

   >     SmartCard update started...
   >     CARD SERIAL: xXxXxXxX
   >     Checking with server.....
   >     auth #0 err: [update not required]

   > you DO NOT NEED card update in that case.
   > if you will get next error message :
   > Code:

   >     Please click on reader with setool2 SmartCard.
   >     Ready to work
   >     SmartCard update started..
   >     CARD IS BLOCKED.
   >     RECOVERY SERIAL: xxxxxxxxxxxxxxxx
   >     Checking with server..
   >     auth #0 err: [request denied]

   > if you getting that text, you should post request in that thread with
   > - your account username
   > - setool2 card original serial
   > - reported recovery serial
   > admin will check issue and write resolution.
   > most bad thing that can happen:
   > if you will get next results
   > Code:

   >     SmartCard update started.....
   >     CARD SERIAL: xXxXxXxX
   >     Checking with server......
   >     auth #1 err: 6982

   > that means your card was permanently tampered by some tools and you stuck to v1.106
   > nothing can be done at all.
   > please note, that after initial update you can only use setool2 version >= v1.107
   > q:
   > how to activate LGTool ? what do i need ?
   > a:
   > LGTool will be automatically uploaded and activated during setool2 smartcard update procedure.
   > Please note, that in order to use LGTool version >= 2.0 you need to buy separate activation from LGtool.
   > Without such activation you can only use LGTool version <= 1.99.
   > Check lgtool support forum for details.
   > WARNING !!!
   > As there is too much "blocked" setool2 GEMALTO TOP cards,we investigated issue and found problem.
   > due to errors in controller firmware ( or due to incompatibility between smartcard/controller firmware/motherboard usb controller )
   > all smartcard readers i know, which are based on CY7C63001 are failed to send long data packet to/from smartcard.
   > it happens on some systems only, it can happen not immediately, but on "affected" system it happens always, earlier or later.
   > due to that, smartcard will receive WRONG command and SETOOL2 WILL BE "BLOCKED".
   > i can not find ANY solution to that problem, other than NOT using Cypress CY7C63001-based readers with setool2 cards.
   > THIS IS NOT RELATED TO "BLOCKED CARDMANAGER" ISSUE ( ERROR #6982 )
   > here is few pictures of AFFECTED readers:
   > you can also identify such reader by smartcard reader name and driver name:
   > if you will use that readers, your setool2 smartcard WILL BE BLOCKED !
   > I will unblock such card ONLY ONCE.
   > 77777
   > IMPORTANT !
   > I WILL ONLY UNBLOCK GEMALTO-TOP SMARTCARDS - WITH SERIAL 177500 and above
   > my strong recommendation is use omnikey-based readers, like that,they are working 100% on any system :
   > SE-LG FUSION box with "EMV smartcard reader" working well too.
   > Usage of latest setool2 version is ABSOLUTE requirement.

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2. 06-14-2011, 01:21 PM #2
   the_laser
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   ##

   > because 99% of problems and solutions are same, i will clean thread once in week or so.
   > most common issues and solutions will be left as example.
   > remember !
   > You should always read first post in thread before making any post here!!!
   > You should always use latest setool2 version !!!
   > You should always use [code] tag if you going to post program log !!!
   > You should NOT use ANY cypress-based readers,despite if it in box or in reader !!!
   > to everybody, who posting messages about
   > username problems,
   > "request denied" problem for already updated card,
   > "request denied" problem for attempts to update non activated cards without credits,
   > "request denied" problem for attempts to update cards with "6982" errors and similar
   > "request denied" problem for using NOT current updater version
   > - read first post.
   > Such messages will be silently deleted.

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3. 06-27-2011, 07:43 AM #3
   kotsos13
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   ##

   > I cant open the updater.exe!I get the message:"cant initialize smartcard subsystem"

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4. 06-27-2011, 09:27 AM #4
   the_laser
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   ##

   > install smartcard drivers,

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5. 09-27-2011, 07:03 AM #5
   the_laser
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   ##

   > i think you have reader on cypress.
   > change reader, while your card not blocked.

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6. 10-22-2011, 02:20 PM #6
   hadjimi
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   ## Card Blocked

   > hello mr Laser
   > Code:

   >     setool2 SmartCard updater [x.xx]
   >     server read: "srv01.dontexist.com"
   >     username read: "updater"
   >     Please click on reader with setool2 SmartCard.
   >     Ready to work
   >     SmartCard update started..
   >     CARD IS BLOCKED.
   >     RECOVERY SERIAL: 85B5283375FD09F8
   >     Checking with server..
   >     auth #0 err: [request denied]

   > SN: 00174226
   > user: updater
   > i am using the latest updater but my card still Blocked
   > Please fix my problem , thank you very much
   > this is example of proper unblocking request

   > Last edited by the_laser; 11-04-2011 at 10:37 PM.

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7. 10-22-2011, 02:57 PM #7
   the_laser
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   ##

   > update log reset for 00174226.
   > make sure you NOT using cypress-based reader.
   > make sure you USING latest setool2 version.
   > this is example of my answer on PROPER request.
   > not proper requests will be silently deleted.

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8. 12-27-2011, 10:32 PM #8
   Fixcell
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   ##

   > I have problem with my smart card... Setool2 smartcard not found, already check my cable, and reinstall, i think my smartcard is blocked, please help me
   > CARD SERIAL 00033761

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9. 12-28-2011, 10:21 AM #9
   the_laser
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   ##

   > @fixcell:
   > @marics:
   > if smartcard is blocked, setool2 will display exactly that: smartcard is blocked
   > if you getting message "smartcard not found" with latest setool2 version - your card either not upgraded or some program already claimed reader with smartcard.
   > if card not updated - read first post and update it
   > in second case you should find that program and uninstall it.
   > also worth to check windows registry: run regedit.exe , go to key
   > Code:

   >     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Calais\SmartCards

   > for windows 7 there should be only 2 subkeys :
   > Code:

   >     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Calais\SmartCards\Identity Device (Microsoft Generic Profile)
   >     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Calais\SmartCards\Identity Device (NIST SP 800-73 [PIV])

   > for windows xp just delete all subkeys (make subkey backup first )from
   > Code:

   >     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Calais\SmartCards\

   > then restart windows and retry.

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10. 03-22-2012, 07:41 PM #10
    the_laser
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    ##

    > IMPORTANT !
    > I WILL ONLY UNBLOCK GEMALTO-TOP SMARTCARDS - WITH SERIAL 177500 and above
    > IMPORTANT !
    > I WILL ONLY UNBLOCK GEMALTO-TOP SMARTCARDS - WITH SERIAL 177500 and above
    > IMPORTANT !
    > I WILL ONLY UNBLOCK GEMALTO-TOP SMARTCARDS - WITH SERIAL 177500 and above

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