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# Thread: FAQ from MOBILE-FILES.COM

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1. 02-05-2010, 05:53 PM #21
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   ##

   > Q: i have emptyboard phone. how to convert it to normal ?
   > A:
   > warning ! steps are important.
   > for db2000/db2010:
   > 1. go to empty board tab
   > 2. select needed model, on settings tab: uncheck all settings.
   > 3. select needed cid
   > - select cid53 for all NEW SECURITY db2012 phones (w200/k320/latest W810/etc)
   > - select cid49 for all "modern" phones,
   > - select cid36 for "old" phones (k700,k500,s700,k300),
   > - select cid29 for ancient z1010
   > 3. press recovery
   > 5. if board is totally empty (new flash chip), select needed gdfs_in_ssw_format
   > 6. select respective EROM (if phone need EROM) from EROMs folder
   > 7. fill IMEI number, check WRITE OTP (it can be done only once, be careful)
   > Code:

   >      DOUBLE CHECK THAT "OTP CID" (WHICH YOU SELECTED) LOWER OR EQUAL TO EROM CID

   > 8. press flash
   > phone now normal retail and can be serviced as any other phone.
   > for db2020.
   > 1. go to empty tab
   > 2. select any db2020 model, on settings tab: uncheck all settings
   > 3. select cid49 (that is REQUIRED)
   > 4. press recovery
   > 5. if board is totally empty (new flash chip), select needed gdfs_in_ssw_format
   > 6. select respective EROM
   > 7. fill IMEI number, check WRITE OTP (it can be done only once, be careful)
   > Code:

   >      DOUBLE CHECK THAT "OTP CID" (WHICH YOU SELECTED) LOWER OR EQUAL TO EROM CID

   > 8. press flash
   > phone now normal retail and can be serviced as any other phone.
   > a little example of emptyboard filling for db2020 :
   > count db2020gdfs_in_ssw_format_CID49_BROWN.ssw.cry as empty "template" of GDFS.
   > that template should be written on empty flash chip during emptyboard filling process.
   > then you can write gdfs in .binary format on semc tab, check phone and if all ok - close OTP.
   > Code:

   >     so, lets assume we have
   >     1. k810 with empty flash chip
   >     2. db2020gdfs_in_ssw_format_CID49_BROWN.ssw.cry
   >     3. k810gdfs.bin

   >     1. go to empty tab
   >     2. select cid49, press recovery
   >     3. add to fw tab DB2020EROM_CNV_RED52_BROWN_CID49_DB2020.ssw (example),
   >        db2020gdfs_in_ssw_form at_CID49_BROWN.ssw.cry, press flash
   >     4. go to semc tab, flash any situable main firmware
   >     5. on semc tab, write k810gdfs.bin using "write gdfs" and misc. edit.
   >     6. back to empty board
   >     7. select cid49, press recovery
   >     8. add to fw tab DB2020EROM_CNV_RED52_BROWN_CID49_DB2020.ssw ,press flash
   >     9. go to semc tab, flash complete firmware (main+fsimage+custpack)
   >     OR just flash fsimage,situable to main,written on step4 +custpack
   >     10. now check - phone should be able to turn on normally
   >     11. finally, write IMEI and write OTP, for that
   >     12. go to empty board,select cid49, press recovery
   >     13. add to fw tab k610_erom_cnv_brown2red.cry,fill IMEI,
   >          check "write OTP", press flash.

   > important!
   > use only EROMS from setool2 dist\eroms folder - they are resistant for EROM UPGRADE feature (means yours phone will stay not damaged after emma/etc)

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2. 02-05-2010, 05:55 PM #22
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   ## FAQ on SETool new support area access

   > How to enter new support area?
   > Download latest version of Supporter software from www.setool.net, start it and press "GO SUPPORT" button. Also you can enter support area from SETool software by pressing the same button (v0.91380070 and higher).
   > Why did you change support system? Get all back!
   > Old support system will not be installed back. Users and administrators are more satisfied with new one. Please no more discussions on this topic.
   > Very slow downloading
   > Approximate download speed per peer is 50Kb/s. If your download speed is slower, it seems, that your internet provider has too narrow connection to the direction of SETool support server location. Unfortunately, we cannot deal with this problem. You need to check your internet connection
   > Cannot connect to server/Cannot display page/Connection has been reset, mysql reports error, etc.
   > Maybe server is currently down. Please create one (only!) topic in this section and wait until support access will be restored. If such topic already exists, no need to even post in it. It is enough for us that it exists to pay attention to problem
   > Resuming downloads
   > Download resuming is supported. You should use it if possible. Please pay attention to the fact that several Download Managers are incorrectly use features of HTTP protocol, incrementing by this daily download counter by 2 instead of one. I checked FlashGet only. It is working fine. Cannot say something about the others.
   > Errors list explained
   > Your account is suspended by admin. Please contact your reseller.
   > Please contact your reseller. Don't spam forum. Contact your reseller first and do as he says.
   > This link is already used. Please relogin from software.
   > If you closed browser window, you need to relogin to support area from software only.
   > Please login from soft only
   > Please ensure you entered support exactly from software. If you did so, then probably the problem is in the fact, that your browser does not accept cookies. You need to set it up to allow cookies at least from setool.net. If you will still get this error with IE, download Mozilla FireFox, install it and make default browser: http://www.getfirefox.com.
   > Wrong IP. Please relogin from soft
   > Your IP is changed during browsing support area. Please relogin from software.
   > Please ensure also, that you don't use proxy server for internet surfing.
   > This session is expired. Please relogin from soft
   > Just relogin from software.
   > You have exceeded your today's download limit
   > Just wait for the next day for daily download limit to be reset.
   > If there is no answer to your question in this FAQ, please create one (only!) topic in this forum, clearly describe your problem and wait for us to answer. If such topic already exists, don't create another one.

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3. 02-05-2010, 05:56 PM #23
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   ##

   > Q: after i made csca unlock on k320 phone (or other) i have 5-locks in service menu and phone not accepting any card.
   > what to do ? i lost x logs !!!
   > A:
   > Welcome to SEMC "security addon".
   > in such case you must
   > 1. select in "misc. edit" file
   > %setool%\backup\%imei%_%datetime%.fixup (created from version 076)
   > 2. execute "write script".
   > if you restored .seczone file by accident ( unwise ) - you MUST repeat CSCA unlock (lose another 4 creds) and go to step 1.
   > important addon
   > that bug is fixed in R4GC012 firmware series (for k320,w810 phones)
   > so, if you lost somehow (?) your original .fixup, just flash phone with R4GC012 firmware and redo CSCA unlock.
   > alternatively, you can just unlock phone using reset procedure.

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4. 02-05-2010, 05:56 PM #24
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   ## How to use custpacks.

   > Question:
   > "What are custpacks, and how do I use them?"
   > Answer:
   > Custpacks are zip-files containing ORIGINAL customization files. These serve as basic configuration files for the handset, which languages to allow, data accounts, branding etc...
   > Using custpacks is preferable to checking "COMPLETE PHONES AFTER FLASH" in "Settings". "Complete..." uploads a "working" customization, but the files are not handset-specific and their use might lead to the following:
   > 1: Phone won't work with SEUS.
   > 2: Phone will be refused at a service-center as EMMA might pick it up, and that it's pretty obvious that the phone has been "tampered with".
   > 3: Software ****ups.
   > 4: Etc...
   > Now, some of the above will be avoided by using custpacks. I''ve attached some screenshots to demonstrate their use.
   > Screen one:
   > Select a proper MAIN/FS combination (duh...). Then select the desired custpack in MISC. SETool => v.0***77 will tell you which languages it contains/allows, the CDA etc.
   > Screen two:
   > Uncheck "Complete..." in "Settings".
   > Press FLASH.
   > Screens three and four serve only as a map for finding custpacks @support. In my example, the selected custpack will configure the K750 as a generic EUROPE_4 one. It is found inside the large K750 custpack archive. Other handset custpacks might have been uploaded separately. Just look for the desired CDA.

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5. 02-05-2010, 06:01 PM #25
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   ##

   > Some questions with some answers...
   > Q: How can i know wich CID is my phone?
   > A: Press "IDENTIFY"
   > Q: Can i change IMEI on my PDA?
   > A: If is NEW SECURITY, no, you can't. If is OLD security, you can do it.
   > Q: After unlock my K310/K510/W300/W810/Z530/Z550 CID50/51 phone is dead and rest was present. What must i do?
   > A: reMake RESToration file and repeat procedure.
   > Q: If i unlock a phone using patch metodh, will be blocked if flashed?
   > A: Yes, phone will be locked again
   > Q: If i unlock a phone using patch metodh, will be blocked if flashed again using Alternative Bypass?
   > A: phone will be unlocked if you check "UNLOCK DURING FLASH" option.

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6. 02-05-2010, 06:01 PM #26
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   ##

   > Here is Language Description for A2 phones (W910, V640, K850, Z750 and newers...):
   > FS_BALTIC: English, Estonian, Latvian, Lithuanian, Russian
   > FS_HONG_KONG: English, Chinese (Hong Kong)
   > FS_NORDIC: English, Albanian, Arabic, Croatian, Danish, Finnish, IS, Norwegian, Swedish, Turkish
   > FS_WESTERN-EUROPE: English, Euskara, Catala, Dutch, French, Galego, Portuguese, Spanish, Turkish, Nederlands.
   > FS_ADRIATIC: English, Albanian, Bulgarian, Croatian, French, German, Greek, Italian, Romanian, Russian
   > FS_AMERICA: English, Portuguese, Canadian French, Dutch, French, Latin American Spanish, Spanish
   > FS_APAC-ANZ: English, Dutch, French, German, Malay, Indonesian-Bahasar, Philippine-Tagalog, Thai, Vietnamese, Chinese simplified
   > FS_C-ASIA: English, Arabic, AZ, Persian-Farsi, KK, Russian, Turkish, Ukrainian
   > FS_CENTRAL-EUROPE: English, BS, Croatian, German, Czech, Hungarian, Polish, Serbian, Slovakian, Slovenian
   > FS_FRANCE: English, French
   > FS_S-E-EUROPE: English, Albanian, Bulgarian, Croatian, Greek, Hungarian, Macedonian, Romanian, Russian, Serbian
   > FS_S-ASIA-LEVAN: English, AR, AZ, BN, Persian-Farsi, French, Philippine-Tagalog, Hebrew, Hindi, Russian
   > FS_S-CENTR-AFR: English, AR, Dutch, Persian-Farsi, HA, German, IG, Sesotho (South Africa), YO, Zulu, Portuguese
   > FS_TAIWAN: English, Chinese traditional Taiwan
   > Languages like "AR", "AZ", "YO", etc are unknow yet (at least for me).

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7. 02-05-2010, 06:05 PM #27
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   ##

   > SETOOL WINDOW OR SOFTWARE DISAPPEARS WHEN I TRY TO CONNECT TO A PHONE
   > Reason - You have a virus, trojan, malware or other memory resident software that is trying to debug Setool software.
   > Solution - Run a full virus scan with a QUALITY commercial virus scanner such as Norton 360, NOD, Kaspersky etc. Free solutions such as Avast and other public domain software will not fully remove the offending software (they may not even detect the virus). You may also consider installing software such as Adaware or another spyware detection

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8. 02-05-2010, 06:05 PM #28
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   ##

   > some handy scripts for a2 phones (you know how to write script, right ? )
   > a2_enable_3g.txt
   > gdfswrite:0000013C00
   > a2_amr_hr_on.txt
   > gdfswrite:00000152020004050F
   > a2_amr_hr_off.txt
   > gdfswrite:000001520200040F0F
   > a2_amr_fr_on.txt
   > gdfswrite:00000152020004050F
   > a2_amr_fr_off.txt
   > gdfswrite:000001520200050F0F
   > a2_efr_on.txt
   > gdfswrite:00000152020004050F
   > a2_efr_off.txt
   > gdfswrite:000001520004050F0F
   > a2_ciphering_indicator_on.txt
   > gdfswrite:0000147301
   > a2_ciphering_indicator_off.txt
   > gdfswrite:0000147300

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9. 02-05-2010, 06:08 PM #29
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   ##

   > K850 - Keyflex update
   > Description
   > There has a quality problem with the K850 keyflex (1200-2656) causing touchkey problem.
   > When pressing a touchkey, the visual indication in the lower part of the display will not work, nor will the actual touchkey. This may be intermittent as there might be microscopic cracks in the solder joints of the affected component that is soldered onto the keyflex.
   > Solution:
   > use new keyflex.

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10. 02-05-2010, 06:09 PM #30
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    ##

    > important information:
    > Code:

    >     K800 and K790 will also start use the new RNH 942 271 LCD in production
    >     which requires R8BF003 software.

    >     CS will continue to use RNH 942 268 LCD as sparepart that works with any
    >     software revision.

    >     The RNH 942 268 part no. is found on the label on the LCD flex foil.

    > Code:

    >     in short, bulletin means that some k800 and k790 MUST be flashed
    >     with R8BF003 software in order to display something other,than white screen.

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